At Viper (accessible from https://viper.com.bd), the privacy and security of our customers’ personal information is one of our highest priorities. This Privacy Policy outlines the types of information we collect, how we use it, and how we protect your data when you visit or shop on our website.
1. Information We Collect
To process your orders smoothly and provide you with an optimal shopping experience, we may collect the following information:
- Personal Information: Your full name, mobile number, and email address.
- Shipping & Billing Information: Your complete delivery address for dispatching products accurately.
- Account Credentials: Username and password created when registering an account on our site.
- Technical Data: Your IP address, browser type, device information, and browsing activity on our website.
2. How We Use Your Information
We use the collected information for specific operational purposes, including:
- Processing, fulfilling, and delivering your orders.
- Sending order confirmations, shipping updates, and invoice details via SMS or email.
- Providing efficient customer support and responding to your inquiries.
- Improving and customizing our website layout, performance, and product offerings.
- Detecting and preventing fraudulent transactions or technical issues.
3. Payment & Data Security
We prioritize the security of your payment details:
- We offer Cash on Delivery (COD) as well as secure digital payment methods (bKash, Nagad, credit/debit cards, etc.).
- Viper does not store or process your sensitive financial data (such as card numbers or PINs) on our servers. All digital transactions are securely processed through verified third-party payment gateways.
4. Information Sharing & Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We only share necessary information with trusted partners for essential service operations:
- Courier & Logistics Services: Sharing your name, contact number, and address with authorized delivery partners to ship your products.
- Legal Requirements: Complying with applicable laws, government regulations, or legal processes in Bangladesh if required.
5. Cookies and Tracking Technologies
Like most e-commerce websites, Viper uses ‘cookies’ to enhance user experience. Cookies help us remember your preferences, keep items in your shopping cart, and optimize navigation. You can disable cookies at any time through your browser settings, though some website features may not function as intended.
6. Your Rights
You have full control over your personal information:
- You can access, edit, or update your personal details at any time by logging into your account dashboard.
- You can request the deletion of your account and personal data from our database.
- You can opt out of receiving promotional SMS or marketing communications.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices or legal obligations. Any updates will be posted directly on this page with a revised effective date.